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Multilingual Teleservice Agencies
The
multilingual call centers in this listing go by various labels, such as
Teleservice Agency, Outsource Call Center, Telemessaging Company,
Telemarketing Firms, BPO (Business Processing Outsourcing), and Telephone
Answering Service. Regardless of what they call themselves, all
provide various phone answering and call processing services in multiple
languages.
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Karen Brown, RN, at 865-985-7304 or
karen_brown@teamhealth.com;
Jeanne Griffin at 865-985-7303 or
jeanne_griffin@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing healthcare information
and nurse advice in an effort to direct to the appropriate level of care in
times of need.
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechtexas.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
Etech is a leading provider of intelligent sales and service solutions
utilizing inbound and outbound voice and Web chat.
 Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com
Contact:
Stanley Gardner, president, at 800-850-7099 or
sgardner@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Outsource your full operations
while maintaining ownership of your clients: 24/7 live operators,
order-taking, inbound telemarketing services, Internet operator, and Web-enabled.
 Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all of your voice and text messaging needs. They offer
custom applications, SMS servers, and extensive Web reporting.
 Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact: Nicolas D'Alleva, business owner, at
888-532-4794 or
ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
Specialty is a professional
inbound
call center including order processing, appointment
setting services, inbound and outbound telemarketing, survey response, and
outsourced customer service.
 Commprise, Inc
750 Main St Ste
608
Hartford, CT,
06103, USA
www.commprise.com
Contact: Sales
team at 800-922-6603 or
sales@commprise.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual:
English, Spanish
Fully
US-based, high quality contact center services provider, offering both technical
and non-technical services.
Investigator Support Services
1320 N. Milwaukee Ave.
Chicago, IL 60622, USA
www.researchsite.net/callcenter
Contact:
Karen Bork, operations manager, at 773-278-1567
or
k.bork@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
speaking agents; live
translations in 150 languages
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
ATS Call Centers, Inc., dba TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: Joe Simpkins, sales
and business development, at 800-638-2000 or
jsimpkins@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, Nonprofits, Government Agencies
24-hour call center specializing in customer service and pharmaceutical
research and surveys. Experienced in media response and order entry.
Answer
Center America Inc
5532 N
Broadway
Chicago, IL
60640, USA
www.goacanow.com
Contact: Sales team
at 800-270-7030 or
sales@goacanow.com
Services: Inbound
Multilingual: English, Spanish
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
Listen Up Espanol
50 Monument Sq
Portland, ME 04101, USA
www.listenupespanol.com
Contact: Randall Anderson, SVP
Sales, at 207-774-1425 or
randall@listenupespanol.com
Services: Inbound
Language: Spanish
Listen Up Espanol's core purpose is to
provide awesomeness!
Telegraz Group LLC
4329 Woodman Ave #4
Sherman Oaks, CA 91423,
USA
www.telegraz.us
Contact: Arman Grigoryan,
president, at 818-770-2777 or
arman@telegraz.us
Services: Inbound,
Outbound, Email, Text Chat, IVR
Multilingual: English,
Armenian, Russian, Spanish
Telegraz Group is an
inbound and outbound contact center
RDI
Marketing Services Inc.
4350
Glendale-Milford Rd Ste 250
Cincinnati,
OH 45242, USA
www.rdioutsourcing.com
Contact:
Scott Monahan, director, at 513-607-5363 or
smonahan@rdimarketing.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical
Markets: Financial, Telecommunications, Insurance, Technology, Consumer
RDI provides call center and administrative
services and market research.
Synergy
Solutions, Inc.
20235 N Cave Creek Rd. #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com
Contact: Shannon Hays,
business development director, at
607-584-0216 or
smhays@callsynergy.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications, Retail/E-Commerce,
Cable
Synergy Solutions is a premier provider of outsourced customer interaction
solutions in English and Spanish delivered from six US contact centers and
Synergy HomeZone, our Work@Home solution
Transparent BPO
5740 Executive
Dr Ste 108
Catonsville, MD,
21228, USA
www.transparentbpo.com
Contact: Lafayette Moran, director of business development, at 800-276-5140
x3005 or
lmoran@transparentbpo.com
Services:
Inbound, Outbound, IVR
Multilingual:
English and Spanish
Transparent BPO provides teleservices and business
processes at competitive pricing. Conveniently located in Belize where English
is the first language.
Global Response
777 S State Rd 7
Margate, FL
33068, USA
www.globalresponse.com
Contact: Steve
Majeski, VP of sales, at 800-537-8000 or
sales@globalresponse.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual:
English, Spanish, French
Global
Response is a family-owned company offering inbound and outbound multichannel
contact centers (voice, email, chat, social media), BPO, and order fulfillment.
Solix, Inc.
30
Lanidex Plaza West
Parsippany, NJ 07054, USA
www.solixinc.com
Contact: Steve Peralta, COO - care division, at 217-639-1101 or
steve.peralta@solixinc.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Telecommunications, Utilities, Healthcare
Solix’s suite of customer care solutions include automated inbound and outbound
call services, live agent teleservices, click-to-chat, and product/service
fulfillment.
AnswerPlus
Inc.
120 Hughson St S
Hamilton, ON, L8N 2B2, Canada
www.answerplus.ca
Contact:
Barbara Bradbury, vice president, at
888-727-9673 or barbara@pasword.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: English, French
Vertical Markets: Real Estate, HVAC,
Home Health Care, Property Management
AnswerPlus is a 24/7 multilingual call center specializing in emergency response
industries. We respond to voice and data communications for companies who have
made the decision to outsource their customer contacts in order to focus on
their core business .
PDL Contact Centres Ltd
2420 42nd Ave NE
Calgary, AB, T2E 7T6, Canada
www.pdlcc.com
Contact: Desiree Bombenon at
desiree.bombenon@pdlcc.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
PDL, a multi-award winning contact center that designs programs customized
for clients’ requirements.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Tele-Page
3901 Jean Talon St W Ste 200
Montreal, QC H3R 2G4, Canada
www.tele-page.com
Contact: Gary Blair, president, at
514-342-3611 or
garyb@tele-page.com
Services: Inbound, Outbound
Multilingual: English, French
Tele-Page, Quebec's call center and paging experts since 1970.
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
CallPoint New Europe
Hermes Business Park
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800
or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email, IVR
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, Travel, Leisure, Software,
Telecommunications.
Eight hundred seats in Eastern Europe (Bulgaria, Romania) on three
sites; multilingual customer care, technical support, telephone interviews, risk
management services
A Live Answer, Inc
PO Box
2066
Harrisonburg, VA 22801, USA
www.aliveansweringservice.com
Contact: Rob Hudelson, owner, at 800-355-2650 or
Rob@aliveanswer.net
Services: Inbound
Multilingual: English, Spanish
Bilingual 24/7 telephone answering service
ABC Communications
1920 W Princeton Ave # 20
Visalia, CA 93277, USA
www.abcmessagecenter.com
Contact: Ruth Griffis, sale rep, at 877-222-7704 or
info@abcmessagecenter.com
Services: Inbound, Outbound, Email
Multilingual: English, Spanish
24/7 live answering service
Lead Source Call Center
3251 Highland Ave Ste 100
Cincinnati, OH 45213, USA
www.leadsourcecallcenter.com
Contact: John DiMauro,
Managing Partner, at 513-769-4379 or
john@leadsourcecallcenter.com
Services: Inbound, Outbound,
IVR
Multilingual: English and
Spanish
24/7 live agent domestic
call center providing inbound and outbound call center services including
telesales, sales lead generation, remote receptionist, appointment scheduling,
customer service, product support, and direct response sales, product support
and order processing.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee Road, Technopark @
Chai Chee, #01-01
Singapore 469000
www.unitedpremas.com
Contact: Roopa Chainani, business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Japanese, Korean, Mandarin,
Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality and Travel, Property
Developers, Financial
Twelve years of
experience in providing outsourcing services to clients in the Pacific Rim.
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