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Multilingual Teleservice Agencies
The
multilingual call centers in this listing go by various labels, such as
Teleservice Agency, Outsource Call Center, Telemessaging Company,
Telemarketing Firms, BPO (Business Processing Outsourcing), and Telephone
Answering Service. Regardless of what they call themselves, all
provide various phone answering and call processing services in multiple
languages.
 TeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Cindy Reed, executive director, at 888-203-1118 or
Cindy_Reed@teamhealth.com
Services: Inbound, Outbound, Email, IVR
Multilingual: English, Spanish
Vertical Market: Medical
THMCC is a comprehensive 24/7 call center providing healthcare information
and nurse advice in an effort to direct to the appropriate level of care in
times of need.
 Etech,
Inc
1903 Berry Dr
Nacogdoches, TX 75964, USA
www.etechinc.com
Contact: Jim Iyoob, vice
president at 936-559-2258 or jim.iyoob@etechinc.com
Services: Inbound,
Outbound, Email, Text Chat
Multilingual: English,
Spanish
Vertical Markets:
Telecommunications, Education, Retail, Finance
A Minority Owned
Business Enterprise (MBE) with over 2000 team members in seven centers,
Etech offers a trusted alliance focused on our customer’s priorities.
 Personalized Communications
205 E Center St
Duncanville, TX 75116, USA
www.per-com.com
Contact:
Stanley Gardner, president, at 214-361-6684 or
sgardner@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Outsource your full operations
while maintaining ownership of your clients: 24/7 live operators,
order-taking, inbound telemarketing services, Internet operator, and Web-enabled.
PhoneScreen
3232 N Elston Ave
Chicago, IL 60618, USA
www.phonescreen.com
Contact: Karen Johnson, business development, at
773-278-1567 or
karen@researchsite.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish, French-Canadian
Vertical Markets: Healthcare, Clinical Trials,
Pharmaceutical
24/7/365 live operators and
interactive voice and Web response technologies support patient recruitment,
retention, and compliance. Online reports deliver real-time data for
performance monitoring.
Call Experts
1591 Savannah Hwy
Charleston, SC 29407, USA
www.callexperts.com
Contact: 800-374-0911 or
info@callexperts.com
Services: Inbound, Email, Text
Chat, IVR
Multilingual: English, Spanish
Call Experts is a
complete contact center for all of your voice and text messaging needs. We offer
custom applications, SMS servers, and extensive Web reporting.
ATS Call Centers, Inc., dba TeleRep
14 Wellham Ave
Glen Burnie, MD 21061, USA
www.telerep.com
Contact: Joe Simpkins, sales
and business development, at 800-638-2000 or
jsimpkins@telerep.com
Services: Inbound, Email
Multilingual: English, Spanish
Vertical Markets:
Pharmaceutical, Non-profits, Government Agencies
24-hour call center specializing in customer service and pharmaceutical
research and surveys. Experienced in media response and order entry.
Charlton
222 W Washington Ave Ste 200
Madison, WI 53703, USA
www.tcgcorp.net
Contact: John Dragisic,
chairman, at 608-259-8004 or
jdragisic@tcgcorp.net
Services: Inbound, Outbound
Multilingual: English, Spanish
Vertical Markets:
Telecommunications, Publishing
Providing inbound and
outbound teleservices to firms nationwide since 1987.
Answer
Center America Inc
5532 N
Broadway
Chicago, IL
60640, USA
www.goacanow.com
Contact: Sales team
at 800-270-7030 or
sales@goacanow.com
Services: Inbound
Multilingual: English, Spanish
Advanced Customer
Services
32500 Concord Dr Ste 333
Madison Heights, MI 48071,
USA
www.acscontact.com
Contact: Mark Leidlein,
director of business development, at 248-583-8070 or
mleidlein@acscontact.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English,
Spanish
Vertical Markets: Medical,
Consumer Goods (warranty sales and service)
Advanced Customer
Services is a full service contact center with offices in Michigan, Ohio,
Tennessee, Florida, and Washington.
AnswerPlus
Inc.
120 Hughson St S
Hamilton, ON, L8N 2B2, Canada
www.answerplus.ca
Contact:
Barbara Bradbury, vice president, at 905-522-4737 or barbara@pasword.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: English, French
Vertical Markets: Real Estate, HVAC,
Home Health Care, Property Management
AnswerPlus is a 24/7 multilingual call center specializing in emergency response
industries. We respond to voice & data communications for companies who have
made the decision to outsource their customer contacts in order to focus on
their core business .
ARO - Call Center Solutions
3100 Broadway
Kansas City, MO 64111, USA
www.callcenteroptions.com
Contact: Joe Gearon, director of sales and marketing, at 866-587-8555 or
joseph.gearon@callcenteroptions.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: English, Spanish
Vertical Markets: Insurance, Healthcare,
Financial Services
Our business model is based on a
unique framework of a distributed workforce. Some call it virtual, others may
call it remote. We keep it simple and call it a work-at-home model.
PDL Contact Centres Ltd
2420 42nd Ave NE
Calgary, AB, T2E 7T6, Canada
www.pdlcc.com
Contact: Desiree Bombenon at
desiree.bombenon@pdlcc.com
Services:
Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French
PDL, a multi-award winning contact center that designs programs customized
for clients’ requirements.
Robertson
Telecom
270 - 1075 West Georgia
Vancouver, BC V6E 3C9, Canada
www.robertsontelecom.com
Contact: Ron Barker at 604-664-7640 or rbarker@robertsontelecom.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, French,
Spanish, Punjabi
Vertical Markets: Government referral services, IT help desks, automotive repair
customer satisfaction surveys
Our specialty
is content-rich, complex contact centers ranging in size up to 75 seats.
Tele-Page
3901 Jean Talon St W Ste 200
Montreal, QC H3R 2G4, Canada
www.tele-page.com
Contact: Gary Blair, vice president, at
514-342-3611 or
garyb@tele-page.com
Services: Inbound, Outbound
Multilingual: English, French
Tele-Page, Quebec's call center and paging experts since 1970.
Telecom Inc
1000 Broadway, Ste 320
Oakland, CA 94607, USA
www.telecominc.com
Contact: Jonathan Martin, president, at 415-243-3131 or contact@telecominc.com
Services: Inbound, Outbound, Email,
Text Chat, IVR
Multilingual: Spanish, Chinese,
Tagalog
Telecom, Inc. is a provider of
outsourced contact center solutions.
Specialty
Answering Service
800 N Henderson Rd Ste 200
King of Prussia,
PA 19406, USA
www.specialtyansweringservice.net
Contact:
Todd Cardin, sales director, at 888-532-4794 or info@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat,
IVR
Multilingual: English, Spanish
WRB Communications, Inc.
4200 Lafayette Center Dr Ste J
Chantilly, VA 20151, USA
www.wrbcorp.com
Contact: Denise Dixon, vice president, marketing, at 703-449-0520 or
denise.dixon@wrbcorp.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: English, Spanish, French Canadian
Vertical Markets: Healthcare, Consumer Goods
Our 24x7 operation offers a wide range of programs: product information,
product complaint reporting, customer service (order intake, fulfillment) and
technical support.
Synergy
Solutions Inc
16435 N Scottsdale
Rd Ste 130
Scottsdale, AZ
85254, USA
www.synergysolutionsinc.com
Contact: Lori Fentem,
president, at 602-296-1601 or
llfentem@callsynergy.com
Services: Inbound, Outbound,
Text Chat, IVR
Multilingual: English, Spanish,
French
Vertical Markets: Financial
Services, Healthcare/Insurance, Telecommunications
Synergy Solutions offers inbound and outbound
live agent call center solutions from seven U.S. facilities.
CallPoint New Europe
100 Blvd Maria Luisa
Sofia, 1202, Bulgaria
www.callpoint-group.com
Contact: Xavier Marcenac, executive director, at 00359-898-952800 or
xavier.marcenac@callpoint-group.com
Services: Inbound, Outbound, Email,
IVR
Multilingual: German, French,
English, Italian, Spanish, Russian
Vertical Markets: Travel, Leisure,
Software, Telecommunications.
500 seats in Eastern Europe (Bulgaria, Romania); multilingual customer care,
telesales, market research.
Professional Call Solutions Inc
11010 NW 30th St, Ste 104, SDQ 311
Miami, FL 33172, USA
www.procall.com
Contact: Al Cuccinelli, VP of sales, at 866-909-5151 or
al@procall.com
Services: Inbound, Outbound
Multilingual: English, Spanish, French
Vertical Markets: Telecommunication, Banking
Procall is US-owned and managed with nearshore call centers in the Dominican
Republic, Panama, and Nicaragua, offering services to U.S. and U.K. markets.
Anexa Teleservices LLC
7 Lakeway Centre Ct Ste 201
Austin, TX 78734, USA
www.anexatel.com
Contact: Mark Renfroe, president, at 512-633-0933 or
mark.renfroe@anexatel.com
Services: Inbound, Outbound, Email, Text Chat, IVR
Multilingual: Spanish, English
Vertical Markets: Telecommunications, Insurance, Utilities
Anexa Teleservices is an outsourced bilingual call center based in
Hermosillo, Mexico specializing in the U.S. Hispanic market.
A Live Answer, Inc
PO Box
2066
Harrisonburg, VA 22801, USA
www.aliveansweringservice.com
Contact: Rob Hudelson, owner, at 800-355-2650 or
Rob@aliveanswer.net
Services: Inbound
Multilingual: English, Spanish
Bilingual 24-hour telephone answering service
ABC Communications
1920 W Princeton Ave # 20
Visalia, CA 93277, USA
www.abcmessagecenter.com
Contact: Ruth Griffis, sale rep, at 877-222-7704 or
info@abcmessagecenter.com
Services: Inbound, Outbound, Email
Multilingual: English, Spanish
24/7 live answering service
Hartley and Associates Answering Service
333 South E St
Santa Rosa, CA 95404, USA
www.hartley-associates.com
Contact: Mike Lucey, CEO, at
707-480-6796 or
mlucey@hartley-associates.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Our goal is to perform call center services at the highest level of
business standards.
Wessan Interactive
3033 N 93rd St
Omaha, NE 68134, USA
www.wessan.com
Contact: Jeff Campbell, VP of
sales, at 800-468-7800 x415 or
jcampbell@wessan.com
Services: Email, Text Chat, IVR
Multilingual: English, Spanish
Wessan Interactive provides
Interactive Voice Response (IVR) and web-related services.
Sound Telecom
1131 Poplar Pl
St
Seattle, WA 98144, USA
www.sound-tele.com
Contact: Brian Gabriel, CCO, at
206-774-7800 or
info@sound-tele.com
Services: Inbound, Outbound,
Email, Text Chat, IVR
Multilingual: English, Spanish,
Mandarin, Japanese
Vertical Markets: Medical, Real
Estate
Sound Telecom provides
customized, cost-effective call center solutions.
Lead Source Call Center
11466 Deerfield Rd
Ste C
Cincinnati, OH 45242, USA
www.leadsourcecallcenter.com
Contact: John DiMauro, managing
partner, at 513-769-4379 or
john@leadsourcecallcenter.com
Services: Inbound, Outbound,
IVR
Multilingual: English,
Spanish
Fully
automated call center providing telesales, lead
generation, appointment scheduling, and customer service.
UGL Premas Contact Centre
Blk 750, The Oasis, Chai Chee
Road, Technopark @ Chai Chee, #01-01
Singapore 469000
www.unitedpremas.com
Contact: Roopa Chainani,
business development, at
roopa.c@ugl-premas.com
Services: Inbound, Outbound,
Email, IVR
Multilingual: English,
Japanese, Korean, Mandarin, Cantonese, Malay, Indonesian, Tagalog
Vertical markets: Hospitality &
Travel, Property Developers, Financial
Twelve years of experience
in providing outsourcing services to clients in the Pacific Rim.
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